Shipping policy

SHIPPING & DELIVERY POLICY
Last updated: September 14, 2026
OffGround is a digital product. Nothing is shipped physically, so there are no shipping costs, carriers, or tracking numbers. This policy explains how and when your purchase is delivered.
WHAT YOU RECEIVE
Every purchase includes a lifetime OffGround license. Delivery consists of an email containing your license key and a download link for the software installer, sent to the email address used at checkout.
PRESALE DELIVERY
OffGround is currently in presale. Presale orders are delivered on launch day. On that day you will receive your license key and download link by email. No further action is needed after checkout: your spot is reserved the moment your order is placed, and the price you paid is locked.
If you have not received your delivery email by the end of the launch, check your spam or promotions folder first, then contact us and we will resend it promptly.
DELIVERY AFTER LAUNCH
For purchases made after the presale, your license key and download link are delivered by email shortly after checkout, typically within minutes. If your email has not arrived within one hour, check your spam or promotions folder, then contact us.
DELIVERY REQUIREMENTS
Delivery depends on a valid, accessible email address. Please double-check the email you enter at checkout. If you entered the wrong address, contact us with your order number and we will redirect your delivery.
DOWNLOADING AND INSTALLING
An internet connection is required once, to download the installer and the engine files. After that one-time download and a one-time activation, OffGround runs fully offline on your machine. System requirements are listed on our website: Windows 10 or 11 (64-bit) or a Mac with Apple silicon (M1 or later), 32 GB of RAM and 40 GB of free disk space. An NVIDIA RTX graphics card with 8 GB or more of VRAM is recommended on Windows but not required; without one, builds run on the CPU and take longer.
LOST ACCESS
If you ever lose your license key or download link, contact us with your order number or checkout email and we will resend them. Your lifetime license does not expire.
QUESTIONS
Email support@offground.io or use the contact form on offground.io.